According to a recent PwC report, 45% of work-related tasks can be automated. But how do you select the right tasks and where can you save most? The answer is simple and located at your company's doorstep - automate your reception, where nearly all tasks are repetitive and time-consuming.
Visitor management: 35%
Receiving visitors and couriers and showing them around leaves receptionists with their hands full. Imagine how much time they'd have if these tasks were literally taken off their hands?
Receiving suppliers and parcels: 30%
Registering parcels, storing them safely, contacting the right person, hand-overs. Add to that the phone calls, e-mails, texts and reminders. You do the maths.
Internal logistics: 15%
Staff like to use the reception desk as a transfer conduit. They leave equipment or documents for colleagues or drop off their parcels to have them shipped, landing the receptionist with a lot of work. Surely they've got better things to do?
Phone calls and administration: 20%
Transferring calls, small admin tasks, staff who want to shoot the breeze or have questions. Receptionists are interrupted continuously during work. Not exactly productive.
This repetitive work takes up almost all of the average receptionist's time. Day in, day out. But things could be different. In no more than 2 steps, you can ensure your receptionist will, from now on, be carrying out tasks that have higher added value for your company. How do you go about it?