Too busy to lend
Students come knocking on Limel's door for all their audiovisual needs, like for film projects. And demand kept going up these last few years. To such an extent that the seven employees were so busy they didn't manage to carry out their core tasks anymore. The result was students had only two hours a day to pick up and return gear. Not exactly an ideal situation...
A transformed service
Ever since the Bringme Box was brought in, a lot of the pressure's off. The lending process is now fully automated: students can borrow equipment from 7.30 am to 7.30 pm. That means opening hours increased no less than six-fold. Borrowing and returning the equipment now flows much more smoothly, so it also gets used far more often. Recently, Limel has also begun using the Bringme Box to send equipment to nearby campuses. Bringing the lending service even closer to the students and avoiding unnecessary trips.