5 reasons why companies are transitioning to a virtual reception

A virtual reception – also referred to as a digital reception – streamlines traditional reception tasks through a smart combination of hardware and software. Visitor registration, parcel management, and access control can operate completely autonomously, without the need for an intermediary. A virtual reception works extra efficiently, 24 hours a day, 7 days a week, offering companies significant benefits, including improved business security, increased operational efficiency, and substantial cost savings.

1. A virtual reception ensures business security

A virtual reception ensures that only authorised persons enter your premises. With a smart access control system, security begins at the front door, which only opens after successful authentication. Employees, service providers, and invited visitors can easily gain access, after which their presence is again registered at the check-in kiosk. Unauthorized individuals cannot gain access without approval from a responsible employee after a call.

2. A virtual reception boosts employee satisfaction

Reception staff and office managers often feel constrained by the repetitive reception tasks. By streamlining operational processes with a digital solution, you give them the space and time to focus on more important tasks.

3. A virtual reception is user-friendly & efficient

Language skills, availability, possessing the right skills, multitasking... it's nearly impossible for reception staff to excel in all these areas. After all, they're only present for 38 hours a week, get sick, take vacations, might not speak all the necessary languages, and only have two hands to manage everything during peak times. A virtual reception eliminates all these concerns: visitors can easily self-register, couriers can autonomously sign for and deliver parcels...

4. A virtual reception is more cost-effective than employing an FTE

Employing reception staff entails recruitment costs, salaries, and training expenses, among others. These costs disappear with a virtual reception. Companies transitioning from a staffed to an unstaffed reception typically achieve savings of around £75,000.

5. A virtual reception complies with (cyber)security directives

A virtual reception is considerably safer than a conventional reception with staff. With robust access control, everyone entering the company is pre-screened. The registration process complies with GDPR, covering parcel management and any employee sign-ins. This ensures that individuals with malicious intent cannot easily access your company premises, and parcels are securely stored, maintaining privacy around the clock.